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Mangy Moose's Employee Handbook


Mangy Moose Mission Statement

To provide our guests an outstanding experience that impresses them with an enthusiastic welcome, awesome service, excellent food, great music and an unforgettable time.


JACKSON HOLE HISTORY

Before 1800, the only people who traveled into Jackson Hole were the Native American tribes who spent the summer months hunting the wildlife in the valley and the area surrounding it. Among the tribes that trailed through the valley were the Shoshoni, Crow, Blackfeet, Bannock, and Gros Ventre.

In 1803, Thomas Jefferson organized the Lewis and Clark Corps of Discovery expedition to explore the unknown territory of the Louisiana Purchase. The expedition traveled up the Missouri River and crossed the Rocky Mountains to the north of Wyoming, in Montana, on their trip to the Pacific Ocean. During the return journey in 1806, John Colter, one of the members of the Expedition, headed back into the mountains to scout for a fur trading company. On a trip to the Crow, Colter probably entered Jackson Hole in the winter of 1807-1808.

When other trappers followed Colter's example, Jackson Hole became one of the prime areas of interest. Most of the famous mountain men that trapped in the West in the early 1800's traveled the trails that crossed the valley: Jim Bridger, Jedediah Smith, William Sublette, and David Jackson were among them. It was David Jackson who gave his name to the valley when he supposedly spent the winter of 1829 on the shores of Jackson Lake. For the mountain men, a "hole" indicated a high valley that was surrounded by mountains, and William Sublette, who was Jackson 's partner in an early fur company, referred to the mountain valley along the Snake River as Jackson 's Hole. It was French Canadian trappers who named the three prominent peaks of the area "Les Trois Tetons," or the three breasts: Grand Teton, Middle Teton, and South Teton.

In the 1890's, cattle ranching became the major focus of the area, and with cattle ranching came a larger and more permanent settlement. The town of Jackson was named in 1894 and acquired a plan for streets and major buildings in 1900. Some of the buildings and houses of that early era remain a part of Jackson today. The present-day visitor can find them around the Town Square and along the streets to the south of the square. The wooden sidewalks that surround Town Square are maintained in special commemoration of the valley's colorful history, and the elk antler arches on the square itself celebrate the magnificent wildlife of the area.


JACKSON HOLE TODAY

As the fame of Jackson Hole with its beautiful scenery and fascinating wildlife grew, more and more visitors found their way into the valley. The mild summers added river rafting and hiking and horseback riding to the allure of hunting and fishing in the valley. In 1937, valley residents built a ski tow at Teton Pass and winter sports were added to the valley's charm for visitors. In 1939, Snow King Resort, on the mountain above the town of Jackson, was the first ski facility in the state of Wyoming. Today, the Jackson Hole Mountain Resort has helped make Jackson Hole world famous for excellent skiing. At JHMR, Rendezvous Peak has the largest vertical rise served by one lift system in the country—at 4,139 feet above Teton Village. Wyoming is the most tax friendly state in the US and Jackson Hole has become one of the most expensive places to own real estate in the country.


Mangy Moose Restaurant and Saloon

Since its’ opening in 1967, the Mangy Moose has become an iconic and important Jackson Hole institution. The original Mangy Moose building was comprised of what is now the Mangy Moose Dining Room and Mangy Moose Grocery and Wine Shop. In 1987, a four-story addition to house the new Saloon, RMO Café and retail shops was completed. Current owner David Yoder purchased the business in 2001 and the nearly 30,000 sq. foot building was thoroughly renovated. In 2017, San Franciscan, John Cope invested in the business and together David and John continue to make improvements to the businesses. Although it continues to evolve, the world-famous Mangy Moose will always remain a fun place for guests to visit, enjoy good food, friendly staff, and live music.

Important Notice

At Mangy Moose, neither the employee nor employer is committed to an employment relationship for a fixed period of time. Employment at Mangy Moose is at-will. Either the employee or management has the right to terminate the employment at any time, for any reason. The language used in this handbook and any verbal statements by management are not intended to constitute a contract of employment, either express or implied, nor is there a guarantee of employment for any specific duration.

The contents of this handbook are summary guidelines for employees and therefore are not inclusive. This handbook supersedes all previously issued editions. Except for the at-will nature of the employment, the organizations reserves the right to suspend, terminate, interpret or change any or all of the guidelines mentioned, along with any other procedures, practices, benefits or other programs of the Mangy Moose. The changes may occur at any time, with or without notice.


Guiding Principles

The Mangy Moose knows that financial success is necessary for our continued existence. For our success to be truly meaningful it must have guiding principles. These include:


· Highest ethical behavior in all relationships with guests, property owners, and fellow employees.

· A commitment to hospitality and service excellence.

· Realization that our attitude toward our guests is the most important factor to our success.

· An appropriate balance between personal and professional lives outside and inside the work place.

· An understanding that we cannot prevent problems from happening, but are defined by how we solve them.

· It takes a lifetime to build a reputation, but only a second to lose it.

· Honesty and trust is always the best policy.

· Character is what you do when no one else is watching.

· Always strive for excellence at work and in life.

· Continued success always depends on teamwork.


Probationary Period

All new and re-hired employees begin their employment in an orientation period for the first 60 days after their hire date. The orientation period is intended to give new employees the opportunity to demonstrate their ability to achieve a satisfactory level of performance, and to determine whether the new position meets their expectations. The Mangy Moose uses this period to evaluate employee capabilities, work habits, and overall performance. If The Moose determines that the designated orientation period does not allow sufficient time to thoroughly evaluate the employee’s performance, the orientation period may be extended for a specific period at the discretion of the employer.


Rules, Policies, and Procedures

Non- Discrimination and Harassment Policies

· The Mangy Moose is an Equal Opportunity Employer.

· Every employee of the Mangy Moose is entitled to a harassment free and anti-violent work environment.

· Abusive or offensive behavior, physical or verbal, will not be tolerated.

· Sexual harassment, sexual advances, or any unwelcomed behavior, physical or verbal, will not be tolerated and is prohibited.

· Discrimination and/or harassment regarding race, sex, age, national origin, religion, sexual orientation and disability will not be tolerated and is prohibited.

· Every employee of the Mangy Moose Steakhouse and Saloon must sign a non-harassment policy before they start work.

Schedules

Each department and shift will have its own requirements. Please ask your manager how best to obtain your weekly work schedule. Shift changes MUST be submitted in writing, on proper documentation, and approved by a manager. Only managers can change posted schedules with their initials.

· All staff is expected to be to work on time, in uniform, all personal business attended to, and ready to perform their duties at the beginning of their shift.

· If the bus is going to get you to work 10 minutes late, catch the bus 20 minutes earlier. If you need to eat, come in earlier. If you need to change in the locker room, come in earlier.

· Missed punches can be corrected by managers on the day of. If not corrected, please fill out “missed punch slip”, and have it signed by manager.

· All missed punches must be submitted to the office before the last day of the pay period. The pay period ends the 15th and the last day of every month.

· Late submissions will be applied to following payroll.

Employee Dress Code

Employees can clock in only when you are ready to work your shift. DO NOT clock in when you arrive at work and then go to locker room to get ready for your shift.

· All employees are expected to be showered and very well groomed.

· A clean body, mouth, and teeth, and daily use of deodorant are required.

· Beards or mustaches must be kept clean and well maintained. Beards longer than 1 inch passed the chin will require a beard net.

· Hair longer than shoulder length must be completely pulled back off the shoulder or covered by a hat.

· Hats are to be Mangy Moose issued only.

· Hats are not here to cover ungroomed hair. Your hair is expected to be well groomed and pulled back of the shoulders in a neat fashion.

· Hats must sit forward naturally on the forehead.

· Shoulder length hair must be pulled back from face.

· Hair should be kept in such a way that employees do not touch their hair while working.

· Smart watches, such as the Apple watch or any other watch that may double as a cell phone will not be allowed on the floor.

Acceptable Uniform for Saloon Servers, Bussers, and Food Runners

· Must wear Mangy Moose logo shirt or dress. NO EXCEPTIONS.

· Black pants or blue jeans with no holes, embellishments, or large logos.

· Females may wear black cardigans, black or jean skirts with no holes, frays, or embellishments. Short skirts must have shorts underneath.

· Shirts must be tucked in, unless wearing an apron.

· If belt loops are seen, a belt must be worn.

· Close toed shoes.

· No light-colored shoes or Uggs.

· Clean aprons.

· Appropriate undergarments.

· Tank tops, skirts, shorts = clean shaven.

· No fingernail polish or fake nails for food servers.

· No piercings other than ears, and/or one small nose stud.

· No strong perfume or cologne. It is offensive to guests and fellow employees.

Acceptable Uniform for Dining Room Servers, Bussers, and Food Runners

· Must wear Mangy Moose logo shirt or dress. NO EXCEPTIONS.

· Shirts must be tucked in at all times. All shirts must fit at the sleeve.

· Black pants with no holes, embellishments, or large logos. Pants should be long enough to touch the top of the shoe.

· If belt loops are seen, a belt must be worn.

· Females may wear black cardigans or knee length black skirts with no holes, frays, or embellishments.

· No tank tops.

· Dark, close toed shoes only with dark socks.

· No light-colored shoes or Uggs ever.

· No hats in the front of the house in the dining room.

· Clean aprons.

· Appropriate undergarments.

· No fingernail polish or fake nails for food servers.

· No visible piercings other than ears and/or one small nose stud. No earrings longer than 1 inch.

· No strong perfume or cologne ever. It is offensive to guests and fellow employees.

· Facial hair should be neat and well-trimmed. Do not grow a beard during the season. What you start with is what you end with.

Acceptable Uniform kitchen and Back of the House Staff

· Black or tan pants or shorts.

· Chef pants or blue jeans with no holes, embellishments, or large logos.

· Provided kitchen shirt and Mangy Moose hat.

· Dark, close toed non-slip shoes only.

· Clean apron.

· Clean/appropriate Mangy Moose hat provided by the Chef.

· No nail polish or fake nails for food preparers/handlers.

· No strong perfume or cologne. It is offensive to guests and fellow employees.

· Facial hair should be neat and well-trimmed.

Acceptable Uniform for Dining Room or Saloon Hosts

· You must wear a Mangy Moose long sleeve button up shirt.

· If you are wearing a denim or dark denim shirt, you must wear black or khaki pants.

· Black closed toed shoes required.

· Hair must be worn neatly and off the shoulders.

· Sleeve tattoos must be covered with long sleeve shirts.

Shift Meals and Breaks for the Steakhouse

· Every employee working the evening shift will clock in by 3:45 for opening side work. Shift meal (dinner) is provided for ALL Mangy Moose staff each day at 4:30 p.m. This is also a service staff meeting that is required for all Steakhouse and Saloon dinner employees to attend before the shift meal. Chef and managers will be there to inform staff of specials, menu changes, etc. Bar menu changes will also be presented at this time.

· You will not be allowed to eat your staff meal until all your opening side work is completed. You are always required to attend the staff meeting.

· If your shift is not during employee meal, eat before you arrive or arrive early to eat. Mangy Moose, RMO, and Cellars staff receive 50% off all food under $30.

· Eating/ordering food while you are clocked in is always prohibited unless you bring your own meal from home.

· Food at server’s stations, host stations, and behind the bar is always prohibited.

· Employees may eat before a shift or after a shift and not during the shift.

· BREAKS MUST BE APPROVED BY MANAGER.

· You are allowed one 20 min break during your shift. It is your choice how you use this time.

· The break may not be broken into smaller breaks. It is one break.

· This break includes a smoke break.

· Sleeve tattoos must be covered with long sleeve shirts at all times.


Smoking

Cigarette butts and cartons must be properly disposed of. Do not throw your cigarette butts on the ground, this is considered littering.

When arriving for your shift or coming back from your break, employees must be free of cigarette smell and/or perfume or cologne. Both are offensive to the guest experience and co-workers.

Employees must thoroughly wash hands before returning to work.

Chewing tobacco is not allowed while working.

E-cigarettes are not allowed in the Building.

Failure to comply with all of the above, an employee will permanently lose smoking privileges on the Mangy Moose property.


Personal Calls/Emails/Cell Phones

Cell phones are not allowed during working hours. You are not allowed to have your phone on you, in your apron, at a server station, behind the bar, anywhere in the restaurant other than in your locker. NO EXCEPTIONS. We will send you home. All managers in the building are allowed to have their cell phones for business use.


Employee Entrance

· Employees must ALWAYS enter and exit through star door when coming

to work and leaving from work.

· If you are at the Moose as a guest, DO NOT be in the back of the house in street clothes. Employees who are not clocked in, cannot be in the “no-no hall”.

· Employees accessing locker room for ski/snowboard gear, backpacks and other personal items can enter through the upstairs bar door that leads to locker room.

· Non-Moose employees are NOT allowed back of the house. This includes friends, significant others, and previous Moose employees.


Drugs and Alcohol Free Workplace

· Drinking is not allowed while clocked in. NO EXCEPTIONS.

· Using, possessing, buying, selling or dispensing an illegal drug on premises is not tolerated and is prohibited.

· Prescription drugs are allowed with a doctor’s prescription unless it adversely affects the employee's performance during their shift.

· Employees are prohibited from misusing over-the-counter drugs.

· Failure to comply will result in immediate suspension.

· Employees are not allowed to drink in the bar before their shift.


Shift Drinks

· One shift drink is offered to each employee per shift worked, providing the employee has fully executed their duties.

· Shift drinks can only be poured AFTER the employee has completed all side work, cash outs, checked with the shift manager and clocked out.

· Available shift drinks: bottled beer, 12 oz. draft beer, well cocktails, and house wines ONLY! $6.00 value.

· Employees are not allowed to drink in uniform. If employees are clocked out, eating and/or drinking in restaurant, saloon, or RMO, they are considered guests.

· Please conduct yourself appropriately and respectfully.


General Standards of Conduct and Disciplinary Action

An employee involved with any of the following, but not limited to, conduct below may result in disciplinary action up to and including, a write up, being sent home, suspension, and immediate termination.

· Supplying false or misleading information, including all information at the time of application for employment, leave of absence or illness.

· Not showing up for a shift when a time-off request is denied or unable to get shift covered.

· Not showing up for a scheduled shift without contacting management.

· Clocking another employee “in” or “out”.

· Having another employee clock you “in” or “out”

· Excessive tardiness or habitual failure to clock “in or “out”.

· Leaving your shift early without checking with management.

· Constant absence or giving up shifts.

· Smoking or eating in unapproved areas or during unauthorized breaks.

· Failure to comply with Mangy moose personal cleanliness, grooming, or dress code standards.

· Failure to report safety hazards, equipment, defects, accidents or injuries immediately to management.

· Use of foul or abusive language towards staff or guests.

· Disorderly or abusive conduct towards staff or guests.

· Theft of guest, employee, or Mangy Moose property.

· Waste or destruction of guest, employee or Mangy Moose property

· Theft, dishonesty, or mishandling of Mangy Moose cash.

· Failure to follow cash, guest check, or credit card processing procedures.

· Refusal to follow lawful management instructions.

· Improper behavior with customers including the discussion of tips.

· Engaging in harassment of any kind toward another employee or guest.

· Failure to consistently perform job responsibilities in a satisfactory manner.

· Use, distribute, or possession, of illegal drugs on Mangy Moose property or being under the influence of these substances when reporting to work or during working hours.

· Use of alcohol while on duty.

· Arriving to work under the influence of alcohol.

· Arrest or conviction of a felony.


Absences, Tardiness, and Resignation

While we do not provide paid sick time, we certainly don’t expect you to come to work sick.

· If you are going to be late or miss work, employees are expected to communicate with management at least two hours before for tardiness and six hours before for missing a shift.

· If a manager is unavailable, please call the office and Travis will get the message to the appropriate manager (307.733.4913 ext. 105).

· Any employee who does not call or report to work for two consecutive shifts will be considered to have voluntarily resigned employment.

· It is employee’s responsibility to try and get shift covered.

· To return to work for an accident or medical leave, all employees must present a doctor’s release.

· Always arrive for your shift 10 to 15 minutes early to avoid tardiness. Repeated tardiness is grounds for suspension and/or termination.

· You are requested to give a two week notice of your plans to leave the restaurant as a professional courtesy.


Accidents and Emergencies

Report all accidents, no matter how minor they seem, to the manager on duty. In the event of an emergency, notify the manager immediately. Managers are responsible for administering CPR, choking procedures or appropriate first aid.


Compensation and Benefits

Payroll

The Mangy Moose is on a Semi-Monthly (twice/month) payroll system. Paydays are the 5th (for the 16-31st of the previous month) and 20th (for the 1-15th of the month) of each month. Overtime is calculated after 40 hours worked in one week. Weeks are Monday – Sunday.

· We offer an easy direct deposit option if you want and will email pay stubs to you each pay period – regardless of whether or not you received a paycheck.

· Missed punches can be corrected by managers on the day of your shift. If not corrected, please fill out “missed punch slip”, have it signed by manager.

· All missed punches must be submitted to the office before the last day of the pay period. The pay period ends the 15th and the last day of every month.

· Late submissions will be applied to following payroll.

· If there is a problem with your payroll check, please notify the office immediately.

· Pick up checks before or after your shift as it may be difficult to obtain your paycheck during peak business hours.


Staff Discounts

While dining at the Mangy Moose or RMO, staff and Cellars staff will receive 50% off all food under $30 before, during, and after their shift.


Lockers

· All personal belonging must be stored in lockers.

· Please sign locker sheet so we know who has lockers.

· Any unclaimed lockers (no name on sheet), is subject to being opened, cleaned out, and items donated.

· Please clean-up after yourself.


Bus Passes

Mangy Moose has season bus passes for current employees.

· Please see a manager if you need one to fill out the paperwork.

· The passes are on loan for the season as a benefit.

· If you lose your bus pass, it will require a fee to replace it.

· If you are no longer employed by Mangy Moose and you do not return the pass upon your departure, $80.00 will be taken out of your final paycheck.


Ski Passes

· Mangy Moose offers discounts for ski passes at Jackson Hole Mountain Resort, Grand Targhee, and Snow King.

· For employees working for us year-round, we offer 20% off of August prices.

· For winter seasonal employees, we offer 10% off spring prices.

· Please fill out form with correct cash or check amount.

· Mangy Moose sends pass information once a week, on Monday, to ski resorts.

· Passes may be submitted to Mangy Moose office every Monday before noon.

· Passes submitted mid-week will be sent in the following Monday.

· If you are no longer employed by the Mangy Moose your pass will be immediately canceled and no money refunded.


Health Insurance

For full-time year-round managers and some employees, we offer insurance through Blue Cross Blue Shield. In order to maintain BCBS insurance on our plan, you must work 30 hours/week for two consecutive quarters.

Health Savings Account

For full-time seasonal employees, we will contribute $200 each month towards a Health Savings Account (HSA). In order to receive this benefit, you must work full time seasonally for one full season, sign up for an HSA compatible plan (BCBS offers some), and open up a Health Savings Account. Bring us the bank information, and we will route directly to your HSA each paycheck.

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Mangy Moose Restaurant:

New American steakhouse in Jackson Hole, Wyoming. We are proud to serve great, regionally sourced food in a casual, family-friendly setting.

Mangy Moose Saloon:
Lunch and dinner daily.
Family friendly until 10:00pm.

 

Mangy Moose Market & Cellars:
The Mangy Moose Market and Cellars offers spirits, over 325 different wines and all of your grocery and shopping needs.

The Mangy Moose in Jackson Hole

3295 Village Drive,  Teton Village, WY

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Mailing address:
PO Box 370, Teton Village, WY 83025
Telephone: (307) 733 4913
management@mangymoose.com

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